The short version
I run IT and security for a nationwide nonprofit: Salesforce development, Microsoft 365, security, phones, and the AI tools our staff use every day. I'm the whole IT department. I know what it takes to do this well on a nonprofit budget, because I do it every week. The AI assistant I built there cut case notes from five minutes to twenty seconds.
Downright brings that same hands-on approach to your organization.
Background
I've spent more than 10 years in IT and more than 10 years in senior operations management, and I bring both to every engagement. I understand the technology, and I understand what it's like to run the operation that depends on it.
- Director of IT at a Fortune 500 company
- Migrated more than 100,000 users from on-premises systems to the cloud
- Built two-factor authentication software used company-wide
- Led multiple CRM and finance system migrations, the kind of high-stakes moves where data and day-to-day operations can't be lost
- Worked across government contracting, hospitality, nonprofit, and education, so I've seen what works at very different scales and budgets
- B.S. in Cyber Security from George Mason University, right here in Northern Virginia
Why "one accountable partner"
Most small organizations buy technology in pieces. A website from one company, IT support from another, a CRM from a consultant who has moved on. Each piece might be fine. The trouble is in the gaps between them, and nobody is paid to look there.
Downright exists to own the whole picture: one person who understands how your systems fit together, tells you the truth about them, and is answerable for the result.
How I work
Downright is a solo practice. When you hire Downright, you get me. Here is what that means in practice.
- You always know who is doing the work. I do it myself. If a job needs a specialist, I say so, and you decide whether I bring one in and manage them for you.
- Your accounts are yours. Every account, license, and domain is in your organization's name, not mine. You hold the administrator access.
- Your documentation is yours. I write down how things are set up and keep it somewhere you control, so it stays with you.
- I look before I recommend. I review your real systems first, and every engagement starts with a free conversation and a written scope.
- Plain language. If I can't explain it simply, I don't understand it well enough yet.
If I'm unavailable
One person can be sick or on leave, and you should know the plan before you need it. I give notice of planned time away. For anything urgent while I'm away, we agree a plan before it's needed. Because your accounts and documentation are in your hands and kept current, another qualified professional can pick up the work without starting from zero. I would rather tell you this now than have you find out later.
How your data is handled
Your information is yours. The rules are short:
- Business-tier tools only. Paid, business-grade versions of AI and cloud tools, never free consumer versions.
- No training on your data. Only AI tools that do not train their models on what they are given.
- You can opt out. Every contract includes the option to keep AI tools away from your work entirely.
- Least access. I ask for the lowest level of access that gets the job done, and hand it back when the job is finished.
Where I work
Downright is based in Northern Virginia and works with organizations locally and remotely.